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Privacy Policy

Privacy Policy for Get Lost Travel LLC

Last Updated: October 16, 2025

1. Introduction

Welcome to Get Lost Travel LLC ("we," "us," "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, share, and protect the personal data of our clients and website visitors ("you," "your").

This policy applies to information we collect through our website (www.getlostgrouptravel.com), email communications, social media channels, and as part of our booking and travel planning process. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information to provide and improve our travel services:

  • Personal Identification Information:
    • Full Name
    • Email Address
    • Phone Number
    • Mailing Address
    • Date of Birth
    • Nationality
  • Travel and Booking Information:
    • Passport details (number, issue/expiry date, issuing country)
    • Visa information
    • Travel insurance details
    • Flight and accommodation preferences
    • Dietary restrictions and preferences
    • Emergency contact information (name, relationship, phone number)
  • Sensitive Personal Information:
    • Relevant medical information or health conditions you voluntarily provide to ensure your safety and well-being during a trip (e.g., allergies, mobility limitations). We will only collect this with your explicit consent.
  • Payment Information:
    • Credit/debit card details or other payment information. This data is typically processed securely by our third-party payment processors, and we do not store full credit card numbers on our servers.
  • Communications and Technical Data:
    • Correspondence when you contact us via email, phone, or our website.
    • IP address, browser type, operating system, and other usage details when you visit our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Our Services: To plan, book, and manage your travel arrangements, including flights, accommodations, tours, and transportation.
  • To Communicate With You: To send booking confirmations, itineraries, travel updates, and respond to your inquiries.
  • To Process Payments: To facilitate payment for our travel services.
  • For Health and Safety: To address your specific needs and ensure your safety during your trip, especially in case of a medical emergency.
  • For Marketing and Promotions: To send you newsletters, special offers, and information about new trips, with your consent. You may opt-out of these communications at any time.
  • To Improve Our Services: To analyze website usage and feedback to improve our offerings and customer experience.
  • To Comply with Legal Obligations: To meet legal and regulatory requirements, such as immigration and customs regulations.

4. How We Share Your Information

We do not sell your personal data. We may share your information with the following third parties only when necessary to provide our services:

  • Travel Partners: Airlines, hotels, tour operators, transportation providers, and local guides who are part of your itinerary.
  • Payment Processors: Trusted third-party vendors to securely process your payments.
  • Insurance Providers: To assist with travel insurance claims.
  • Government Authorities: As required by law, such as for customs, immigration, or public safety purposes.
  • Emergency Services: In the event of a medical emergency, we may share relevant information with medical personnel or your emergency contact.

We take reasonable steps to ensure that these third parties are obligated to protect your personal information and use it only for the purposes for which it was shared.

5. Data Security

We implement appropriate administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations (for example, for tax and accounting purposes), resolve disputes, and enforce our agreements.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access: You can request copies of your personal data.
  • The right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You can request that we erase your personal data, under certain conditions.
  • The right to object to processing: You can object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

Our website may use "cookies" to enhance user experience. Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Get Lost Travel LLC

  • Email: info@getlostgrouptravel.com